Shipping, returns and complaints

Shipment

Orders are sent as a package with DAO 1-2 business days after ordering. You can therefore expect your jewelery to arrive 1-5 working days after ordering. If your order is to be given as a gift or something else, and if you are in doubt as to whether your package can arrive, you can always contact us at almahom@gmail.com or on Instagram @almahoem, and then we will investigate whether it is possible to expedite a little faster. Shipping costs DKK 40-45. For purchases over 499, free shipping is obtained with DAO. 

NOTE: due to announced delays at DAO, we recommend that Christmas gifts must be ordered by 16 December at the latest to ensure they arrive before Christmas. 

Regret and return

If you unexpectedly regret your purchase, you have 14 days right of return from the date you receive the jewellery. It must not have been used, and the jewelery must be in its original packaging. The buyer bears the costs of the return shipment. Returned goods are sent to the address below. When the return shipment is received and accepted, the money is transferred to the payment card used for the purchase. 

Alma Høm

Henningsen's All 1

2900 Hellerup

Denmark

 

Christmas presents

Christmas presents must of course also be exchangeable by the recipient. Therefore, the 14-day right of return applies to the purchase of Christmas presents from 24 December onwards (that is, up to and including 8 January). Write in the comment field at checkout if the jewelry you are buying is for a Christmas present. 

 

Complaints

When you shop at Alma Høm, you of course have 24 months' right to complain. Depending on the specific situation, you can basically have the jewelery repaired, exchanged, the money returned or the price reduced. It is of course a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behaviour. You must advertise within a "reasonable time" after you have discovered the lack of the item. If you complain within 4 weeks of receiving the item, the complaint will always be timely. If the complaint is justified, your (reasonable) shipping costs will be refunded.

Om Alma Høm

Alma Høm er et smykkebrand, opstartet i 2016 i København. Alma Høm blev grundlagt med ønsket om at designe og skabe håndlavede smykker af høj kvalitet til mennesker i alle køn og aldre. 

Som håndværker er jeg altid på opdagelse i nye materialer, teknikker og farvekombinationer. Derfor fremstiller jeg selv hvert et smykke med kærlighed og nysgerrighed. Dette særligt med inspiration i præcolumbiansk og mesoamerikansk håndværk. Mine smykker fremstiller jeg udelukkende i ædelmetaller og oftest i kombination med ædelstene, halvædelstene eller ferskvandsperler.

Jeg har et stærkt ønske om, gennem mine smykker, at viderebringe ældre kunsthåndværk i selskab med bæredygtige kvalitetsmaterialer. Jeg anvender så vidt muligt 95% biosølv i mine smykker, hvilket indebærer at det er gammelt sølv der renses og genanvendes i nye smykkedele. Dertil sælges alle smykker i en lille fin æske med FSC-mærket for ansvarligt skovbrug. Alle materialer købes indenfor EU og overholder derfor EU lovgivning i henhold til ordentlige arbejdsforhold og overholdelse af menneskerettigheder.